Decision Support System for Patient Satisfaction with Healthcare Services Using the Preference Selection Index (PSI)

Abstract

The range of patient satisfaction and healthcare services generally provided by community health centers (Puskesmas) includes curative services (treatment), preventive services (disease prevention), promotive services (health promotion), and rehabilitative services. The existence of Puskesmas helps address the community’s need for accessible and adequate healthcare services. The objective of this research is to implement the Preference Selection Index (PSI) method within a system designed to assess patient satisfaction and facilitate data processing at the Tawaeli Community Health Center. This system is intended to support and simplify the work of Puskesmas staff. The Preference Selection Index (PSI) method is a multi-criteria decision-making (MCDM) approach. In this method, it is not necessary to define the relative importance among attributes, nor is it required to compute attribute weights during the decision-making process. In meeting patient satisfaction with service at the Tawaeli Community Health Center, several challenges have been identified, including patient complaints about service quality, such as the lack of suggestion boxes and the limited availability of specialist doctors. Therefore, a decision support system will be developed using the PSI method to improve and evaluate patient satisfaction with services at the Tawaeli Community Health Center.